Jason to the RESCUE! Literally!!
My wife and I were graced by the grace of a galvanized cold-water pipe breaking into song and dance in our attic last night. I tried my best to seal the pinhole with some putty that was "made for pipes"... only to shutting off the water to our house, and going to bed at 2am. I thought I was doing the right thing when I contacted the Home Warranty company this morning that we have to have them send their preferred "plumber" out. From 8am until 3pm, I waited and waited for help to arrive... and when he finally did, he took one brief look at the pipe in question, never really getting into the attic to really get a good look,, saw that the pipe was galvanized, and he immediately said "sorry, we don't work on these types of pipes." So off he went... As heartbroken as I was at this point, that our first new home had sprung a leak, I took the advice of a friend of the family, and called Yochim Plumbing. Check this out, my call was answered without serious hold time, and here's the fun part, Jason actually arrived to my door, before the notice came through on my cell stating that he was on his way! How's that?? Already I started to feel better about things. Based on my description of the problem, Jason crawled up into the attic, put a clamp and rubber seal in place to stop the leak, and was literally in and out in a few minutes. He then took the time to talk to me about repiping the house, which is awesome, as it was past the end of day for him when he came to my house. Literally not more than an hour later, and the leak had resumed. I quickly called back expecting the worst, but Jason came back out... was here in about 30 minutes or so, and went back up into the attic to take a look at the clamp. He adjusted it and this time it appears that he nailed the pinhole! He didn't even charge me for a return visit. I really hope that these guys are the ones the help me figure out a cost-effective re-piping solution as the trust level is building, and Jason sure nailed the "taking care of your customer" part. Why can't Yelp do 6-stars for those one of companies that actually do better than "As good as it gets"?? Highly recommended!
- Tom E.